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[staticsan]

We all know about periods of notice that us tenants have to give such as to terminate a lease, and vice-versa from landlords. What about from Property Managers when they move the roll?

I'm in the middle of a communication problem with the Property Manager on my lease. As far as I can tell, two real estate agencies have merged their rental roll. This appears to mean I have to now pay my rent into a different bank account, but I only discovered all this by email. After the roll had been moved. And I still don't know the new account details. And I don't have any written documentation about this move.

I haven't gotten hold of the Property Manager yet – from past experience he can be difficult to get hold of. The owner of the first real estate was less than helpful and couldn't offer any sort of solution. It seemed like he didn't care. I would have liked a written apology from him and an amnesty on switching accounts in leui of proper notice.

Is there someone I can raise an official complaint to? The CTTT? The DFT? Some Real Estate association?

(And agents wonder why they have a questionable reputation…)

Wade.

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[staticsan]

An update.

The Property Manager returned my call. It turns out that there were a few deadlines that collided. The settlement for the sale of my flat, an otherwise unrelated incident, was late. The new owner was a little tardy in getting the new management agreement back. The Property Manager assumed that Australia Post would deliver the letters in one day. :-/

He acknowledged that the situation didn't look good and wasn't handled the best. He assured me that it absolutely wouldn't be a problem to use the old account until I had the new details. And also I wasn't the only one in that situation.

And it took some pushing but he rather reluctantly kind-of admitted that they could do better next time (though he didn't seem to grasp the idea of a week's notice to tenants for changing the rent account). It wasn't the outcome I really wanted. But I think he understood it made both new and old agents look pretty clumsy.

Wade.

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