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There were a lot of questions that remained following the devastating report on ABC TV into allegations that strata management giant Netstrata had sid
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I think one of the more egregious problems with professional strata management is the lack of professionalism. If you go to hospital to have an operation you would hope that an experienced surgeon does the work, and not a 1st year medical student. I think one of the first things that any self investigation should cover is what level of qualifications employees of big management companies have.
For instance, what is the point of a manager claiming in an email that he doesn’t receive any hidden commissions? It’s not that guy who I care about. It’s whether the company that employs him is conflicted.
The fact that the aforementioned manager still has not provided a proper updated strata roll to our secretary is abominable. That he clearly hasn’t read what strata law states is unforgivable. I had to walk our secretary through the NSW gov web page pertaining to strata rolls to show him that he needed to believe his own eyes and not what he was being told by this guy…
An investigation is nice. But frankly, all they need to do is to tell all their members that in a world where anyone can easily access information, it might be a good idea for Strata Management Companies to read what the NSW Gov website says about basic things such as access to strata rolls. It would be a start!
I’m not sure if this topic is still alive, but the insurance commission might just be the tip of the iceberg of this potentially corrupt company. As an owner of a property managed by this company, I am deeply concerned about how the unreasonably high strata fees and charges for so-called “services” are significantly jeopardizing the value of our property, especially as we are currently trying to sell.
This issue has become a significant point of frustration for me, particularly since our property doesn’t have amenities such as a pool or gym, which typically justify higher strata fees. Shockingly, upon reviewing the past BMC meeting minutes, I found these meetings were attended and dominated solely by the strata company. I’m unsure if this is legal, but it is certainly unacceptable.
As an investment property owner, I had never paid much attention to these details, and it seems most other owners also overlooked them. However, the unprofessionalism of the company raises concerns about possible unlawful conduct in their practices.
Happy to be contacted to provide details to anyone who are having the same problem or any investigation that is conducted by the media or government bodies.