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[indigo4589]

We have been unable to contact our strata manager over the last few weeks and are growing increasingly concerned.

We have had numerous periods of time like this over the last 12 months (although the company has resurfaced each time….) and service now has declined to the point where we feel this company is unable to manage our affairs.

The company is a small one (one man only) and we have decided to terminate the company and appoint a new manager.

1. We need to call an EGM to terminate this manager and appoint a new one, but we have had no responses to our requests for the strata roll. Can we call a meeting if we are unable to advise all owners? (we know ae can advise about 70% of owners).

2. How do we manage our affairs in his absence? Bills are not being paid, requests are not being actioned. A small example is that our locksmith will not issue additional security keys to the building with out the strata seal…..assume access to bank accounts is a similar thing?

2. What course of action should be taken if the manager has just 'disappeared'? How do we access our bank accounts, seals etc? Does this become a police issue?

Thanks.

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[Mr Strata]

Hi Indigo,
In the first instance it may be worthwhile attending the strata manager’s office to attempt to talk through the issues and pick up copies of the important documents (strata roll).
You may wish to check if your strata manager is a member of ISTM (institute of strata title management) or Strata Community Australia and if there is any known issues with your strata manager.

The answer in relation to getting the records in the worst case situation is contained in section 105 of the SSMA

Hope this helps

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[Jimmy-T]

It occurs to me that you are going to need a new strata manager.  Why not find a suitable candidate who is prepared to do the leg-work to help you get rid of the old one.  You could employ them as a consultant and then formalise the arrangement once the other guys is out of the picture.  It's a good way fro the new company to show that they are both willing and able.

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[Mr Strata]

Totally agree Jimmy, I am sure that there are several good quality Strata Managers that would be more than happy to help with what is needed.

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