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[TrulEConcerned]

Our new strata manager refuses to contact my tenant on any matter including those that impact my tenant more than me (such as garbage collection) claiming that “he only contacts those on the strata roll” and the tenant is not listed on the roll.

How do I get him to comply with my wishes?

Some background:

The previous strata manager, after I asked him, always contacted the tenant on such matters and at times CC’d those emails to me (I asked to always be CC’d);
I wrote to the current strata committee to instruct the new strata agent to comply with my wishes (i.e. for him to contact my tenant on such issues), but as I understand the committee did not contact the manager;
The new manager sends brief emails which do not include a proper listing of his company name or contact details. Is this acceptable? and
The new strata mgr was recommended by the Secretary after the previous one, also recommended by the Secretary, behaved in a manner that I thought and NSW FT upheld was “non compliant with the legislation”. Very soon after NSW FT spoke to the previous agent, he mysteriously and abruptly quit being our mgr.

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[kaindub]

You answered your own question.

The act requires the landlord to notify  the OC of the details of any tenant. There are prescribed monetary penalties for not doing this.

The tenants name and contact details go on the strata roll.

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[Jimmy-T]

kaindub wrote:

The act requires the landlord to notify  the OC of the details of any tenant. There are prescribed monetary penalties for not doing this.

Also, tenants are “interested parties” under strata law.  Your strata manager needs to go back to strata school.

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[TrulEConcerned]

Good day Kaindub.

You wrote:

The act requires the landlord to notify the OC of the details of any tenant. There are prescribed monetary penalties for not doing this.

Years ago I notified the previous strata manager – given for many years the committee’s standing instruction to owners was for owners to deal with the strata mgr and and not the committee – with the details of the new tenant. The strata mgr, days later,  confirmed receipt of that email and corresponded with the tenant as per my request.

Now we have a new mgr who claims the tenant’s details are not on the strata roll.

You mention penalties for owners not notifying the OC of a change of tenants. What are the penalties for the OC or strata mgr for ignoring such notifications from owners (landlords)?

 

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