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Hi All
Our strata manager for the last 10 months has undertaken an extremely poor job of managing our strata plan.
He has not followed any complaints, has undertaken works in the private areas and invoiced strata, allowed changes to the common property without any notifcation or approval, gave permission for some owners to park on common property causing other owners the inability to park in their allocated car spaces.
Worst of all, he came to an AGM with a budget that had 3% tacked on all the figures and had no quotations or any idea what bechmark figures should be.
Reviewing the strata plan records held by the company revealled that nothing has been documented despite numerous emails and telephone calls from various owners.
His company rather than fix the problem has decided to give their termination notice as it appears that this particular manager has now been reported as a missing person. Have since found out that the licensee of the business is his wife so that could be the reason as to why the complaints have not been dealt with.
What I need to know as the Dept of Fair Trading were not helpful, is what are the managers responsibility and our entitlements now that they have 28 days left.
Those that have been granted approval to undertake works on common property and those who were given permission to park on common property are not going to give those up.
What about the records seeing nothing has been documented. We have no idea who is on contract.
Further, can we make a claim to have fees paid to the company whilst they were not correctly managing the property reimbursed.
For example, the agents renewed an insurer despite requests at the AGM that a change was required and pocketed a fee of $2,000 in doing so.
Many thanks for any help.
Their records show nothing and there have works undertaken to common property