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Our EC has served a ‘notice to comply’ to owners above us re the noise from their recently installed timber floor disturbing us. It is really quite bad and I am extremely stressed. The owners have answered that they think this is unfair as they have 3mm underlay that meets BCA standards etc. They state they are ‘happy to do strata mediation’ and have an acoustic test done that we have to pay for. What is the process from here –
do we go to mediation, if so, who initiates this and are we obliged to pay to have a test done.
