[Clare B]

Thanks John,

Please can you clarify what a ” formal searches by the owner” entails. How do I request one? What do I have to do practically to make this a formal search.

It appears from your comments that this is the way to go initially.

 

Thanks Jimmy T, the advice about a new usb in packaging is a great help.

 

 

[Clare B]

Thanks to all  for the suggestions and help.  I may try a face to face visit before going to Fair Trading with a  complaint. I am so loathe to get anyone offside as am concerned about the possible further ramifications.  My requests have already created unpleasantness, which does make me wonder what is being concealed.

 

[Author]

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