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It is the $240 that I am concerned about. This is for a 12 unit block managed by a large firm. If $36 is sent to Strata Hub then they are charging us over $200 to update the hub with a new date and a new committee member’s name. I would accept $55 or similar for their time to do this, but this amount seems excessive.
Hi Alas
The Strata Hub fee is $3 per lot , $240 would be a 80 lot scheme & $33 a 11 lot scheme .
Hi Tina
Feedback — Success at last !!!
Our strata manager after the following Strata Committee Resolution enabled access to the Strata Hub for the Secretary and charged a schedule b fee $55 for time spent rectifying their error
“RESOLVED to instruct the SMA to provide the SC Access to the Department of Fair Tradings Strata Hub to enable the uploading of information required by 16th January 2026”
During the upload it was noticed our strata manager had previously incorrectly recorded that our scheme had NO Strata Committee
As a consequence of the upload to the Strata Hub by the Secretary our committees office bearers have received for the first time a link from Strata Hub and are now correctly registered
Hi Tina
I followed your guidance , however got blocked , as our Strata Manager has completed our schemes reporting
And , I appear to be not recorded as the Secretary
Following is a copy & paste of the page on Strata Hub
I’ll enquire with Strata Hub 13 32 20
Strata scheme reporting
Hi Tina
Thanks for your previous post with the letter sent to you by Strata Hub
Our Strata Manager did not forward that letter to the strata committee or owners
Our 8 storey scheme consists of 42 lots , I am the secretary.and recently added an agenda item attaching a copy of your DFT letter with a motion that future loading of our schemes information onto the Strata Hub must be performed by the Secretary of the Strata Committee , which was carried.
I recently tried to access the Strata Hub to check whether the committee’s email addresses were recorded , However I was only able to enter my contact preferences onto my profile , & not our scheme
Very soon after I received a email from a DFT researcher and was selected for a MS Teams survey meeting last week
The MS Teams meeting went for over an hour covering all the questions you have also received
Maltman wrote
“The support worker we do have contact with says that they cannot speak to her about financial matters. We do not want to cause her undue hardship but we are not sure of ways forward, beyond allowing the debt collection to proceed to the next level.”
Aged Care Team Support Workers clearly have a duty of care and should be aware that this elderly person is at risk of being evicted if the other owners were to pursued legal action for bankruptcy
The Office Of the Protective Commissioner was merged with the NSW Trustee & Guardian
The NSW Trustee & Guardian is appointed by a NCAT Financial Management Order as a statutory financial manager , very similar to a CSM when a strata scheme is determined as disfunctional
During my 15 years with the OPC I recollect a situation when a elderly person got locked out of her unit as no one was prepared to act as an applicant for a Financial Management Order , usually either support workers or a person responsible act as an applicant for a FMO
In this case that person responsible can be either a support worker, & also a strata committee member , as there seems to be no family or close friends
However , in this case the support workers supervisor may need to be contacted by the Strata Committee to review the need of an application to NCAT for an FMO appointing the NSW Trustee & Guardian as this persons statutory financial manager
This statutory financial manager will assist this aged lady with the resolution of the unpaid levy , therefore avoiding legal proceedings , bankruptcy and potential eviction
JT is on spot on with his advice to refer to MLC , I am also aware that the Salvation Army had and may still have a service to assist persons with financial problems
WoodWalker I hear you also
Our SM has also switched to Urbanise
During the last financial year the following has happened and unfortunately Owners will never know
Late Payment fees twice for electricity & gas , the strata manager even tried to avoid paying the $12 fee on one invoice by paying only the usage sum
Sydney Water Rate unpaid to 6 months and then duplicated payment
Sundry Expenses for over $6K used for invoices related to other expense eg Fire Protection that affects our Budget
Admin invoices of over $20K applied to the Sinking fund without committees approval
I have noticed our strata manager is also cherry picking the recording of documents
Hope to be rid of them soon also
Hi Chesswood
I believe Sydney Water has decided to reduce Mains Pressure to protect their old degrading mains , and now mains pressure will only reach level 3 as is the case in our 8 level block at Caringbah aka Highfield
We have dual pressure pumps that are serviced half yearly , only 1 issue over the last 3 years when a bit of a washer came in through the mains and stuck in one of the pressure pumps
However the high pressure required to boost the water up 8 floors appears to be damaging tempering valves and residents on lower floor are encountering whistling and squealing plumbing noises.
Plumbers also have differing opinions about how this issue is best handled as reducing pump pressure will compromise the water pressure to the upper levels
Sorry I cannot be more helpful