[farm_kate]

With NBN construction there’s 2 components, the construction of the connections that get the line to the point of use, such as an apartment in a building, and the construction of the network in the street. What’s been happening is the connection to point the of use is built first and the network lags behind.
This is probably what’s happened here although it seems odd to tell you your building is not ready while the apartment is because they are connected on the same haul in. It may be due to the services in the building requiring additional connections to ensure continuity for emergencies.

There’s 2 ways to look at it, contact your chosen service provider to get the connection to the apartment, they see the connection isn’t there and report back to NBN for rectification, or try NBN directly and hope you get through.

Service providers should tell NBN the connection to the apartment isn’t suitable. There’s minimum standards that are required for connection.

[farm_kate]

My partner does the NBN backbone install into buildings with multiple occupants (aka MDUs). The stories I hear of bad planning by the NBN surveyor and misappropriated approvals by the strata manager where the OC/building owner were not involved is repeated regularly.

Knowing the shenanigans that come from the backbone install process check that your SM has followed the requested use of existing services. I also have a feeling that the existing Foxtel service can’t be used in HFC install, something to do with it being owned by Foxtel.

Otherwise I would add to JTs  advice with: NBN responds well to noisy complaints.

[farm_kate]

Hi Whoopi,

Something to throw into the mix, a lot of older roof membranes also contain asbestos. You should consider getting that checked before any removal works are commenced.

Depending on the building age there may be other asbestos containing materials used throughout as well, but that’s something to think about another day.

[farm_kate]

As an absolute last resort, the NBN install techs can install their own access in situations where the occupants won’t provide access. (Source: partner is installation tech for NBN)

I need to check who gets charged for the install (NBN vs owner). 

[farm_kate]

Don’t feel stupid Jimmy. Twas the season for disappearances of brain cells. 

I should give an update on this saga. After an email was sent to the corporate headquarters of my agent they are on the case of the strata managers. The hot water was on and off until the 6th, but the only reason it was on was due to tenants resetting it as they had guests visiting. 

I spoke to the principal at my agent today as I am interstate for work and it appears to be maintaining a stable temperature again. I can guess the day I come home it will go out again but my agent has provided contacts if this is the case. 

It’s been a good lesson in strata/rental rights and how to shower quickly under cold water.

 

Thanks for the additional follow up regarding how to tackle community property as well. 

[farm_kate]

Hi Jimmy, 

Sadly the move option has crossed my mind. The pros and cons of the area are fairly even though.

I’m also sure the owners are none to impressed with the constant call outs for repairs as well. 

I’ll start looking into all the options with fair trading and keep my fellow renters informed as well. 

[farm_kate]

Thanks whale,

I have searched all over the agents web page and found nothing about emergency numbers. I shall be emailing the repairs email provided but I doubt its going to be seen.

You are right about it being summer, the last time the hot water failed was in the middle of winter just before I moved in. 

[Author]

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