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We have a small self managed block with an owner who lets his apartment. When any maintenance issues or problems arise the owner just says “talk to my agent”. The agent is then fairly unresponsive and treats the Owners Corporation with disdain.
Can we refuse to deal with the agent, who after all is only the owner’s agent in relation to the tenancy, and insist that matters be addressed by the owner himself.
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Absolutely! It should be the other way round with you telling the owner to talk to his agent about any issues. The owner has certain responsibilities to the owners corporation and he can’t just pass the buck to some non-involved third party. Remind this owner that recent court cases have made the owner of the property legally responsible for theit tenants behaviour in relation to other owners. This is not something the should shirk if they don’t want to end up in strife.
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There’s this story, written by … um … me
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