- This topic has 2 replies, 2 voices, and was last updated 14 years, 9 months ago by .
-
Topic
-
I live in a luxury, recently completed apartment building in Tweed Heads. There have been plenty of (not unexpected) defects emerge during the building's infancy, some identified by the owners and some by the builder or developer. They are gradually being dealt with satisfactorily by the builder who is one of the biggest in NSW.
We have a serious problem with the glass in the main “view facing” windows, completely ruining our beach & surf panorama. The outside surface appears to have been damaged (possibly by a corrosive liquid) during the build and we are left with ugly, extensive and unremoavble streaks the full length of all the windows (we thought it was just dirt when we purchased and did list it during initial inspection as needing fixing).
The problem exists in a couple of other apartments from a total of 200. The builder has made at least 4 visits with experts and attempted to rectify the problem but has admitted failure. 8 months later there has been absolutely no improvement. At this stage the builder has made no commitment to do anything to solve the problem other than “keep trying”. The building manager feels this glacial process is reasonable and is allowing the builder to set the pace. The BM (who is a rookie and probably about to lose his job) resents attempts by us to press for a speedier resolution.
We have had advice (from friends who are architects/engineers) that the glass will almost certainly need to be replaced, probably in all the affected apartments: no easy job on level 46.
Whose buttons do we push in an attempt to have the windows fixed/replaced without spending big money?